We support organisations to shape, initiate and deliver complex programmes of work — setting the direction, building the governance, and bringing the skills and foresight to realise the benefits that justified the investment in the first place.
Core practice
Portfolio, programme and project
Portfolios, programmes and projects are all central to business and technical change, and the skills to run them are consistently underestimated. We specialise in business case development, prioritisation, project rescue, health checks, initiation, benefits realisation, change and impact mapping, and change readiness.
Oversight
Governance and assurance
Governance and management frameworks for change delivery, risk management, benefits management and realisation plans, and the transparent reporting that lets a board see the truth of a programme rather than a status colour.
Our consultants have reported into chief executives, elected members and senior leadership teams, and have run bi-annual maturity assessments feeding into corporate business planning.
Direction
Strategy, policy and risk
Strategy and roadmaps
We produce roadmaps intended to be delivered rather than admired, with the sequencing, dependencies and costs attached.
Policy and risk management
We define and implement risk management frameworks fitted to your organisation, and support you through creation and transition so that the framework works when a risk is realised rather than only on paper. Where you already have policies and frameworks, we health check them and set out what to change.
Delivery
From initiation to closure
End to end
You get a single point of contact from start to finish, and the governance, controls and measures needed to land the objectives you set — across both the business and technical sides of a programme.
Design
Our architects work across high-level, detailed and low-level design for all ICT areas, including user access and security design, integrations and application dependency mapping. Designs are written to be built from, and to survive review by the people who will operate them.
Rescue and remediation
A good proportion of our work begins with a programme already in difficulty. We assess the current position honestly, separate what can be fixed quickly from what needs replanning, and set out a prioritised route from where you are to where you committed to be. Sometimes that means telling a sponsor something they would rather not hear — which is usually why an outside party is the one asked to do it.
Change
Business and digital transformation
Business transformation
Whether transformation is driven by technology, efficiency, cost or growth, we help define it as a structured approach to planned change — business strategy, change plans, impact assessments, and a clear set of objectives. We can lead the delivery as well as the definition.
Digital transformation
End-to-end digital transformation: business strategy, engagement and cultural assessment, process definition and innovation, and the underlying technology, applications, data and analytics needed to realise the benefits.
Also
Performance, growth and service design
Performance and growth
Defining and embedding performance management and growth monitoring — including scorecards and supporting applications, or an independent view of a strategy you already have.
Service development
Service design and redesign for organisations introducing new services or improving existing ones: service strategy, customer experience assessment, operational assessment, and support through launch.
Methods
PRINCE2 · MSP · TOGAF · ArchiMate